ICT
ICT: Call Queues Vs Ring Groups
After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Queue was resulting in the reception staff slacking off and not picking up phone calls in a timely manner. After a few more months the Read more…