After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Queue was resulting in the reception staff slacking off and not picking up phone calls in a timely manner. After a few more months the Read more…
ICT Manager | Consultant | Tech Guru
Steven has over 12 years experience as an ICT Manager of an ASX 300 organisation which had a diverse business portfolio. He has lead a ICT outsourcing firm, is an experienced ICT Consultant for broad-acre developments including Holiday Parks, Resorts and Mine Camps. Steven has a passion for technology and believes the right technology provides benefits to both the business and end customer.