ICT: Call Queues Vs Ring Groups

After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Queue was resulting in the reception staff slacking off and not picking up phone calls in a timely manner. After a few more months the Read more…

ICT: Guest WIFI – Educating the Customer

The image below is an example guest information sheet I would recommend all properties should have (obviously change around the stats to suit your property) and make funky stickers out of the stats. In a digital age where the customer feels that Internet access is as important as running water and electricity, it baffles me as to why tourism operators aren’t educating their customer about the reasons why they cant provide free unlimited internet to Read more…

ICT: Self Service Check-in, Book-in & Checkout Kiosk

Checking into to a property or making a booking used to mean lining up in a queue while the reception staff checked people in, fielded booking question, answered the incoming phone calls, and being the local travel agent. Personally I have spent over 30 minutes in a queue just to check in to a property. The property manager and reception staff were grumpy as they obviously had a very busy day. In a lot of Read more…

ICT: Live Chat & Talk directly from your Website

For businesses which interface with existing clients and/or potential clients online, if you aren’t using a live chat or talk feature, why not? 3CX have just released in their latest version (V16) the simple yet effective Click to Chat/Call/Video feature that can be added to any website. The feature is just one of many awesome feature of the software PBX solution. @Bseen we use 3CX v16 on the AWS cloud platform without any issues or Read more…

ICT: Construction Aerial Surveys

Aerial Surveys for Construction Projects On a recent redevelopment project, we performed regular aerial site surveys during construction. As the project progressed the aerial surveys images that we produced became an invaluable asset to client, consultants and contractors.  Everyone involved in the project had never experienced the benefits of frequent aerial surveys. I now looked back on it from a case study point of view and delve into why it was so beneficial to the Read more…

ICT: Migration to New Software PBX

Replacement of antiquated PBX to new On-Premise Software PBX, roll-out of over 120 new phones. The benefits to the business: Substantial OPEX savings by removing ISDN and PSTN services to SIP Trunks. Reduced the bill down from circa $1500/month to $130/month Mixture of Hardwired and Wifi Phones, saved substantial $s by not having to rewire Web management of Services, Phone Numbers, Trunks etc makes it easy to manage the services via a Visual, Drag/Drop Web Read more…

ICT: Microsoft Office 365 Migrations

Over the years we have completed several O365 migrations. These projects have included migrations of approx 300 mailboxes with a single cut over date and rollout of O365 apps on all computers. Some of the more complex 0365 migration projects we have completed included one for a organisation which had circa 30 offices around Australia. We make this process seamless for the business and end users. We also offer cloud based O365 backups of mailboxes Read more…

ICT: Data migration to Dropbox for whole organisation

Managed the migration of the businesses data to dropbox, this included migrating many Terra-bytes of data. Setting up of the new Teams and Permission structure to meet the new organisational structure. By moving from on premise storage to cloud storage enables business productivity improvements and doesn’t tie the business down to a premise or piece of hardware or a specific data centre. The move to cloud storage more importantly empowers the employees, no longer do Read more…

Steven Bundesen

ICT Manager | Consultant | Tech Guru

Steven has over 12 years experience as an ICT Manager of an ASX 300 organisation which had a diverse business portfolio. He has lead a ICT outsourcing firm, is an experienced ICT Consultant for broad-acre developments including Holiday Parks, Resorts and Mine Camps. Steven has a passion for technology and believes the right technology provides benefits to both the business and end customer.