ICT: Email Signature Management

Surprisingly we are seeing an increase of emails being sent from large local and international organisations without a signature. In a age when users have 2 or 3 (or more) devices that they are using to send business related emails, the IT department cant setup a localised email signature on Read more…

ICT: Call Queues Vs Ring Groups

After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Read more…