ICT: Attention Businesses that need high bandwidth connectivity

Lookout Telstra, there is a new wholesale kid on the block called NBN and he is chasing Aussie businesses. Until recently the availability of high bandwidth internet connectivity was limited especially to regional users. Unless the location was CBD based, a majority of the time the only option was a Telstra fibre service. There has been so much debate in Australia about whether NBN has been a waste of tax payers money, did they get Read more…

ICT: Self Service Kiosks

How many of us have got in the car and hit the road as the customer. Stood in a lengthy queue at the end of a long, longgg… day of driving, to check-in to the holiday park. As you stand there waiting, the customers in the front of you are discussing with the receptionist; the weather, roads, local attractions etc… then the receptionist takes a phone call and spend 5 minutes taking a booking. All of Read more…

ICT: Call Queues Vs Ring Groups

After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Queue was resulting in the reception staff slacking off and not picking up phone calls in a timely manner. After a few more months the Read more…

ICT: Guest WIFI – Educating the Customer

The image below is an example guest information sheet I would recommend all properties should have (obviously change around the stats to suit your property) and make funky stickers out of the stats. In a digital age where the customer feels that Internet access is as important as running water and electricity, it baffles me as to why tourism operators aren’t educating their customer about the reasons why they cant provide free unlimited internet to Read more…

ICT: Self Service Check-in, Book-in & Checkout Kiosk

Checking into to a property or making a booking used to mean lining up in a queue while the reception staff checked people in, fielded booking question, answered the incoming phone calls, and being the local travel agent. Personally I have spent over 30 minutes in a queue just to check in to a property. The property manager and reception staff were grumpy as they obviously had a very busy day. In a lot of Read more…

ICT: Live Chat & Talk directly from your Website

For businesses which interface with existing clients and/or potential clients online, if you aren’t using a live chat or talk feature, why not? 3CX have just released in their latest version (V16) the simple yet effective Click to Chat/Call/Video feature that can be added to any website. The feature is just one of many awesome feature of the software PBX solution. @Bseen we use 3CX v16 on the AWS cloud platform without any issues or Read more…

ICT: Migration to New Software PBX

Replacement of antiquated PBX to new On-Premise Software PBX, roll-out of over 120 new phones. The benefits to the business: Substantial OPEX savings by removing ISDN and PSTN services to SIP Trunks. Reduced the bill down from circa $1500/month to $130/month Mixture of Hardwired and Wifi Phones, saved substantial $s by not having to rewire Web management of Services, Phone Numbers, Trunks etc makes it easy to manage the services via a Visual, Drag/Drop Web Read more…

Steven Bundesen

Tech Guru | ICT Manager | Consultant

Steven has over 12 years experience as an ICT Manager of an ASX 300 organisation which had a diverse portfolio. He has lead a ICT outsourcing firm, is an experienced ICT Consultant for broad-acre developments including Holiday Parks, Resorts and Mine Camps. Steven has a passion for technology and believes the right technology provides benefits to both the business and end customer.