For businesses which interface with existing clients and/or potential clients online, if you aren’t using a live chat or talk feature, why not?
3CX have just released in their latest version (V16) the simple yet effective Click to Chat/Call/Video feature that can be added to any website. The feature is just one of many awesome feature of the software PBX solution.
@Bseen we use 3CX v16 on the AWS cloud platform without any issues or delays. We have installed instances of 3CX on cloud platforms (Google and AWS) and on-premise.
My take on 3CX is that it is a strong communications solution. There is good level of reporting that can be achieved if you enable call queues for incoming calls, the reporting adds accountability to the business and staff.
I would recommend that you have a look at your voice options if your business that is still getting slugged a small fortune for ISDN services (which Telstra are starting to shut down this year) or PSTN lines.
Reach out to me if you would like to discuss further. You can even visit http://bseen.cloud and click on the click to chat icon to talk to us.
If you would like to have a test drive of 3CX in your own time, you can do so from