ICT
Construction: RAC Karri Valley Resort
The resort has gone from no communications or TV, to a resort with in Room and Chalet Wifi, 36 Channels of Free To Air TV and Foxtel.
ICT
ICT: Self Service Kiosks
How many of us have got in the car and hit the road as the customer. Stood in a lengthy queue at the end of a long, longgg… day of driving, to check-in to the holiday park. As you stand there waiting, the customers in the front of you are Read more…
ICT
ICT: Call Queues Vs Ring Groups
After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Read more…
ICT
ICT: Guest WIFI – Educating the Customer
The image below is an example guest information sheet I would recommend all properties should have (obviously change around the stats to suit your property) and make funky stickers out of the stats. In a digital age where the customer feels that Internet access is as important as running water Read more…
ICT
ICT: Self Service Check-in, Book-in & Checkout Kiosk
Checking into to a property or making a booking used to mean lining up in a queue while the reception staff checked people in, fielded booking question, answered the incoming phone calls, and being the local travel agent. Personally I have spent over 30 minutes in a queue just to Read more…
ICT
ICT: Live Chat & Talk directly from your Website
For businesses which interface with existing clients and/or potential clients online, if you aren’t using a live chat or talk feature, why not? 3CX have just released in their latest version (V16) the simple yet effective Click to Chat/Call/Video feature that can be added to any website. The feature is Read more…
Projects
ICT: Construction Aerial Surveys
Aerial Surveys for Construction Projects On a recent redevelopment project, we performed regular aerial site surveys during construction. As the project progressed the aerial surveys images that we produced became an invaluable asset to client, consultants and contractors. Everyone involved in the project had never experienced the benefits of frequent Read more…
Projects
Construction: RAC Monkey Mia Dolphin Resort
After the successful design and consultancy for the RAC Monkey Mia Dolphin Resort development, Bseen was awarded the contract to build the communications network and deliver an end to end ICT solution for the resort redevelopment. The project scope included: Interface with existing parts of the property to the new Read more…
ICT
ICT: Migration to New Software PBX
Replacement of antiquated PBX to new On-Premise Software PBX, roll-out of over 120 new phones. The benefits to the business: Substantial OPEX savings by removing ISDN and PSTN services to SIP Trunks. Reduced the bill down from circa $1500/month to $130/month Mixture of Hardwired and Wifi Phones, saved substantial $s Read more…
ICT
ICT: Microsoft Office 365 Migrations
Over the years we have completed several O365 migrations. These projects have included migrations of approx 300 mailboxes with a single cut over date and rollout of O365 apps on all computers. Some of the more complex 0365 migration projects we have completed included one for a organisation which had Read more…