ICT: Call Queues Vs Ring Groups

After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Read more…

ICT: Migration to New Software PBX

Replacement of antiquated PBX to new On-Premise Software PBX, roll-out of over 120 new phones. The benefits to the business: Substantial OPEX savings by removing ISDN and PSTN services to SIP Trunks. Reduced the bill down from circa $1500/month to $130/month Mixture of Hardwired and Wifi Phones, saved substantial $s Read more…

ICT: Microsoft Office 365 Migrations

Over the years we have completed several O365 migrations. These projects have included migrations of approx 300 mailboxes with a single cut over date and rollout of O365 apps on all computers. Some of the more complex 0365 migration projects we have completed included one for a organisation which had Read more…