How many of us have got in the car and hit the road as the customer. Stood in a lengthy queue at the end of a long, longgg… day of driving, to check-in to the holiday park. As you stand there waiting, the customers in the front of you are Read more…
After replacing a standard PBX phone system with a software based PBX (3cx) for a client who owns a tourism accommodation property, we enabled Call Queues for the incoming phone calls. After a few months of the Call Queue being operational, the operators of the property believed that the Call Read more…
The image below is an example guest information sheet I would recommend all properties should have (obviously change around the stats to suit your property) and make funky stickers out of the stats. In a digital age where the customer feels that Internet access is as important as running water Read more…
Checking into to a property or making a booking used to mean lining up in a queue while the reception staff checked people in, fielded booking question, answered the incoming phone calls, and being the local travel agent. Personally I have spent over 30 minutes in a queue just to Read more…
For businesses which interface with existing clients and/or potential clients online, if you aren’t using a live chat or talk feature, why not? 3CX have just released in their latest version (V16) the simple yet effective Click to Chat/Call/Video feature that can be added to any website. The feature is Read more…
Replacement of antiquated PBX to new On-Premise Software PBX, roll-out of over 120 new phones. The benefits to the business: Substantial OPEX savings by removing ISDN and PSTN services to SIP Trunks. Reduced the bill down from circa $1500/month to $130/month Mixture of Hardwired and Wifi Phones, saved substantial $s Read more…
Over the years we have completed several O365 migrations. These projects have included migrations of approx 300 mailboxes with a single cut over date and rollout of O365 apps on all computers. Some of the more complex 0365 migration projects we have completed included one for a organisation which had Read more…
Managed the migration of the businesses data to dropbox, this included migrating many Terra-bytes of data. Setting up of the new Teams and Permission structure to meet the new organisational structure. By moving from on premise storage to cloud storage enables business productivity improvements and doesn’t tie the business down Read more…
Engaged with all stakeholders including each of the Business Units. Replaced existing Intranet site which was on a old Sharepoint 3.0 platform to Office 365.
Our client located in the Pilbara WA had a system that couldn’t be managed, missing cards couldn’t be replaced or blocked and it became a big security risk to the property. The company that installed the access control system was no longer in business. The client engaged Bseen to install Read more…